What Our Renters Are Asking
Tell us about your rentals?
We primarily rent beach cruiser bikes. These are single speed with pedal brakes. We have sizes for kids 16'' & 20''-Adults 26''these are male and female as well as unisex style. For our young adults we also carry 24'' bikes. If you want to upgrade your style, we also included some electric bike/scooters in our collection for rent. For add on we have trailer that can be attach to cruise around with your little ones. We also included adult tricycle in our inventory for both sexes.
Where do you deliver bikes?
Our primarily delivery areas are Okaloosa Island, Fort Walton Beach, Navarre Beach, and to some extent Destin. Be advised that rentals are restricted to some areas during peak season.
What are your bike rates?
Check for rates here . There is no additional charge for our pickup and delivery services. We offer discounted rates during the off season and for our repeat customers.
Can you do walk ins?
We do not have a physical location. We specialize in bike delivery and pickup which our customers appreciate. Reservations are typically book through our website or via phone calls. 850.687.2734
Tell us about your pickup and delivery?
We start delivering bikes at 7AM in the mornings. You don't have to be present upon delivery. If your hotel has a gate code, please provide info during booking for our driver to enter. We'll leave your bike at drop off location at your hotel and issue a call to confirm. Our pickup time is 5PM on the return date-You can just leave the bike at the same spot where it was dropped off. Bike lock will be provided to ensure bike safety-We encourage you to periodically check your email during your rental process for source of communication.
Do I need parent consent to rent a bike?
Coastal Wheels do not allow rental if you're not 18 years of age. If rider is under 18 a parent or legal guardian must fill out coastal wheels waiver liability agreement form. The same goes for our e-bike & scooter rental. By Florida law 16 and under are require to wear a helmet-coastal wheels encourage all our riders to where protective gear.
What is your shortest rental?
4hrs is our shortest rental. Be advise that even if you didn't use the bike for the full 4hrs the prize remain the same.
How do I pay? What types of payment do you accept?
Payments are typically done through a JotForm link that will be sent to your email. Customer normally received the payment link after bikes are delivered. Customers can also feel free to give us a call and make Payments over the phone if there's any issue. We accept [American Express-Discovery- Master-visa card] If paying with cash ensure you have the total amount, we do not carry change for cash
Is there a charge if rentals are stolen or damage?
We strongly suggest that you secure your rental when it's in your care. Any of coastal wheels rental that is damage or stolen will be the renter's responsibility to pay the cost of such damages. Locks are issued to prevent rentals from being stolen so please do not leave your bikes unattended when you're out and about.
Can you tell me about your electric bikes?
Click here to know more about our ebike and scooter rentals.
Do you sanitize your equipment?
Rest assure all our helmet that is rented out is sanitize and clean before each rental. We take pride in providing the best service as possible and that is ensuring that customers who are using our rental equipment's such as helmet or kids trailer will be sanitized and clean
What if we want to keep our bikes longer?
Please give us a call if you want to extend your bike rental. Other reservation may be booked for your bike pickup date. So, please reach out to us and let us see what we can do to extend your rental.
Can we ride bikes at night?
Even though reflectors are on our bikes, that does not guarantee full protection at night. We do offer a bicycle night light to rent for $10 if you like to cruise at night. Our electric bikes and scooters do come along with your night light accessories.